ISO 9004:2009(E) Managing for the sustained success of an organization — A quality management approach

ISO 9004:2009(E) Managing for the sustained success of an organization — A quality management approach 1 Scope This International Standard provides guidance to organizations to support the achievement of sustainedsuccess by a quality management approach. lt is applicable to any organization, regardless of size, type andactivity. This International Standard is not intended for certification, regulatory or contractual use. 2 Normative references The following referenced documents relate to the application of this document.For dated references, only theedition cited applies. For undated references,the latest edition of the referenced document (including anyamendments) applies. ISO 9o0o,Quality management systems — Fundamentals and vocabulary 3 Terms and definitions For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply. 3.1 sustained success (organization) result of the ability of an organization to achieve and maintain its objectives in the long term 3.2 organization's environment combination of internal and external factors and conditions that can affect the achievement of anorganization's objectives and its behaviour towards its interested parties