IS0 18091:2014(E) Quality management systems — Guidelines for the application of Iso 9001:2008 in local government

IS0 18091:2014(E) Quality management systems — Guidelines for the application of Iso 9001:2008 in local government 1 scope 1.1General Iso 9001:2008,Quality management systems - Requirements1 Scope 1.1 General This International Standard specifies requirements for a quality management system where an organizationa) needs to demonstrate its ability to consistently provide product that meets customer and applicable statu-tory and regulatory requirements,and b) aims to enhance customer satisfaction through the effective application of the system, including processesfor continual improvement of the system and the assurance of conformity to customer and applicable statutoryand regulatory requirements. NOTE 1 In this International Standard,the term "product" only applies toaj product intended for, or required by, a customer, b) any intended output resulting from the product realization processes. NoTE 2 Statutory and regulatory requirements can be expressed as legal requirements. The objective of this International Standard is to provide localgovernments withguidelines for achievingreliable results through the application of lSo 9001:2008 on an integral basis. These guidelines do not,however, add, change or modify the requirements of 1So 9001:2008. Citizens consider a local government to be reliable if it can consistently guarantee a minimum level ofreliability for all key processes and products/services It is important that all the local government'sprocesses,including management, operational and support processes, constitute a single,integral,quality managementsystem,andthatthe focus of use and further development ofthe quality managementsystem is on achieving results.The integral character of this system is important because, otherwise,although a local government might be reliable in some areas of activity, it might be unreliable in others.